[LSX] Selling Multiple Products That use the Same UPC in a web Browser

Natively, Lightspeed X-Series does not allow the same UPC in the barcodes within multiple products.

To allow this, the barcode scanner that you use will need to have the <CR><LF> (Carriage Return) removed from the suffix.  The reason is due to how X-Series will search for the item.

On the Sell Screen, without the Carriage Return, X-Series will search the barcodes and each word within the name of all products.  The search box will then reflect all Products with a match listed in a window and you must select the Product you want to sell from the list.  If there were a Carriage Return, the top product (random) in the list would be selected automatically.

With the Carriage Return in the suffix, the search will only look for exact matches within the barcodes and return a message that the UPC cannot be found.

The Product list screen, however, requires a Carriage Return in order to perform a search.  This search box will search the barcodes and each word within the name of each Product.  The matches will be reflected in the Product List.

Please check the programming guide for your specific make and model of barcode scanner and make the needed change.

In this example we will be using the two products as configured in the article here.

Since the barcode scanner will not add a carriage return at the end of every scanned barcode, you will need to manually select the product that you will be selling from the results that are returned.  This will be the same for all products (products that don't share a UPC and multiple products that do share a UPC).

1. Log into your LSX account.
2. In the left hand window pane, click "Sell".

3. Once in the "Sell" screen, the cursor will already be in the search box.  If it isn't in the search box automatically, click in the search box.

4. First we will scan a UPC for a product that isn't used isn't used in multiple products.
5. Scan the UPC and you will see that the only product that uses that UPC will be shown in the search results but that it isn't automatically added to the sale.

6. Click the product in the results window to add it to the sale.

7. We will now remove that product from the sale by clicking the trash icon to the right of the product.

8. You will see that the product has been removed from the sale.

9. Now we will scan a UPC that is used with multiple products.
10. With the cursor in the search bar, scan the UPC that is used with multiple products.

11. You will see that two different products that use this UPC have been shown in the search results.  Click the product in the results window that you wish to sell to add it to the sale. In this example, we are going to select the product named "Miller Lite 4/6 Pack 12 oz 025600088821".

12. You will now see the product that you selected from the search results is added to the sale.

13. Complete the sale as needed.