In Lightspeed X Series on a Windows workstation, you can encounter issues when printing sales receipts where the receipt will print but will continuously feed out receipt paper.
To correct this issue, follow the below steps.
- Open "Control Panel" in Windows.
- Click "Devices and Printers".
- Right click your Star TSP receipt printer.
- Click "Printer Preferences".
- Click "Device Settings".
- Make sure that the paper size is set to either 72mm x 200mm or 72mm x 297 mm and NOT 72mm x Receipt.
When printing sales receipts in Lightspeed X Series in Google Chrome, make sure that the paper size is also set to either 72mm x 200mm or 72mm x 297mm so that they match the settings in Windows.
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