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Important Contact Information

Updated

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Need Help Deciding Who to Contact?

If you’re unsure whether your issue should be directed to a vendor or to iPOS Support, feel free to reach out to us. We’re happy to help point you in the right direction and avoid unnecessary delays.

iPOS Support (Billable Service)

iPOS Support is a billable service. Click here to learn more about How to Contact iPOS Support. 

iPOS Sales

  • Phone: (570) 906-8598, Option #2

Vendor Support (Typically Non‑Billable)

Support from Lightspeed and Revel is included in the fees you pay directly to those vendors. For core software issues, outages, and standard troubleshooting, you may contact them directly using the information below.

Payment Processors & Gateways

Cayan (Genius)

  • Phone: (888) 249-3220, Option 3

FreedomPay

  • Phone: (888) 495-2446

Host Merchant Services (HMS)

Intuit Merchant Services

WorldPay / Vantiv / MercuryPay

Verosa

Lightspeed Support

Lightspeed Status Page

Lightspeed Payments

Lightspeed eCommerce

Lightspeed R‑Series

  • Help Center: https://retail-support.lightspeedhq.com/hc/en-us 
  • Chat (Recommended): 
    • In Product (logged into LSR account) - Help → Contact Support → Type "Agent" to bypass bot
    • In Help Center - Contact Us (top-right) or Chat Icon (bottom-right) → Type "Agent" to bypass bot
  • Email: retail.support@lightspeedhq.com
  • Phone: (866) 932-1801
    • Select Option #1 → Option #2 → Option #1, then enter your Account ID

Lightspeed X‑Series

Not available for Basic or Core Plan users

  • Help Center: https://x-series-support.lightspeedhq.com/hc/en-us 
  • Chat (Recommended): 
    • In Product (logged into LSX account) - Help  → Send Us a Message  → Type "Agent" to bypass bot
    • In Help Center - Contact Us (top-right) or Chat Icon (bottom-right) → Type "Agent" to bypass bot
  • Email: x-series.support@lightspeedhq.com
  • Phone: (844) 814-5410
    • Option 1 for Retail
    • Option 2 for Support and Billing
    • Option 2 for X‑Series
    • Select the option that best matches your issue (press 0 for other inquiries)

Revel Systems

QuickBooks

  • QuickBooks Online: (800) 488-7330
  • QuickBooks Payroll: (866) 223-5562
  • QuickBooks Pro / Premier: (877) 797-5806
  • QuickBooks Enterprise Solutions: (800) 750-0477

Integrations & Add‑Ons

SHOGO

VeriScan (IDScan)

 

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