[LSR] Lightspeed Payments Reconciliation Troubleshooting (Payments Showing on Payouts but not on Payments Received Report)

Lightspeed Payments Reconciliation Troubleshooting

(Payments Showing on Payouts but Not On Payments Received Report)

Are you finding that your deposits (payouts) from Lightspeed Payments are not matching your end of day reports? 

You may have Payment information that is reflected on the Transactions & Payouts report but not reflected on the Payments Received report. This means there are transactions that have a payment applied but have not been finished, "In Progress".

1. You can find these transaction by going to "Reports" / "Other Transactions" / "All Transaction".
2. Set the date range for one day at a time to minimize the number of sales you have to look through.
3. Look for sales in the list that have the following statuses and a positive dollar amount:

• Completed status of "No"
• Canceled Status of "No"
• Voided status of "No"

4. You will then click on the Sales ID to take you to the sale.
5. Click "Continue Sale" at the top of the screen.
6. Select the green Payment button.
7. Click "Finish Sale".  This will close the sale and although the payment is reported on the original day, the sale will be reported in todays sale because that is when the transaction was closed.
8. Go back to the All Transactions Report and repeat these steps for each "In Progress" transaction.

This often addresses the issue of being out of balance. However, there are other more involved options that can be reviewed with Lightspeed Support or the iPOS Support Team if needed.

How to Contact Lightspeed R-Series Support

How to Contact iPOS Support