[LSR] How to fix Missing Purchase Orders From Lightspeed Retail R Series Starting on 01/22/24 to a QBF Desktop Company File Via Lightspeed Accounting and the QB Web Connector

There has been an issue that started on 01/22/24 with purchase orders from Lightspeed Retail R Series not being posted to Lightspeed Accounting so that they could be synced with a QBF company file via the QB Web Connector.

Lightspeed has provided a workaround listed below that can be performed to get the missing purchase orders to be posted to Lightspeed Accounting.

1. Log into Lightspeed Retail R Series.
2. In the left hand window pane, click "Inventory".

3. In the main window pane, click "Purchase Orders" in the section titled "ORDERS, TRANSFERS, AND SHIPPING".

4. Set the date range starting on 01/22/24 up to current.
5. Set the filter for purchase orders to only show ones that have been marked as "Finished".
6. You will want to determine which purchase orders from 01/22/24 through current did not come across to your QBF Desktop company file and make a list of them so that these steps are only performed on the needed purchase orders.
7. Find a purchase order that was completed with a status of finished starting on 01/22/24 and beyond that has not come across to your QBF company file and click on its ID to open it. * Please note that in this example, the completed date is not from 01/22/24 or later *

8. We will see that the status for this purchase order is "Finished".

9. Click the drop down box for the status and change it to "Check-In".

10. Click "Save Changes".

11. Click the drop down box for the status and change it back to "Finished".

12. Click "Save Changes".

13. Repeat steps 4 through 12 for any other purchase orders from 01/22/24 going forward that have not posted to your Lightspeed Accounting account so that they can then be downloaded to your QBF company file via the QB Web Connector overnight.
14. Check your QBF company file the following day to see that the previously missing purchase orders from 01/22/24 and later from Lightspeed Retail R Series have been downloaded via the QB Web Connector.