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[LSR] How to Change the DNS Servers on a Wise POS E Pin Pad Terminal That is Connected to a Wireless Network

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This article will walk you through changing the DNS servers on a Wise POS E pin pad terminal that is connected to a wireless network.

You may need to make a change to the DNS servers that the Wise POS E pin pad terminal uses if there are communication issues between Lightspeed Retail or X Series and the terminal.

  1. Power on the Wise POS E pin pad terminal and wait until it displays the idle screen shown below.

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  1. On the touchscreen, swipe from left to right.

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  1. Tap "Settings".

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  1. You will now be prompted to enter the admin PIN.  It is "07139".

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  1. You will be taken to the menu.

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  1. Tap "Network".

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  1. You will see a listing of wireless networks.

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  1. Tap the wireless network that the Wise POS E pin pad terminal is connected to.

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  1. You will now see information about the wireless network that the Wise POS E pin pad terminal is connected to.

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  1. Under the section named "DNS settings", tap "Custom".

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  1. Tap "+ Add server".

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  1. Tap the box named "Server 1".

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  1. Enter "8.8.8.8".

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  1. Tap the box named "Server 2".

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  1. Enter "8.8.4.4".

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  1. Tap "Save" in the upper right hand corner.

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  1. You will be taken back to the "Network" menu.

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  1. Tap "Back" in the upper left hand corner.

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  1. You will be taken to the main menu.

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  1. Tap "Diagnostics".

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  1. Scroll down until you see "DNS resolution" with a status of "Passed" and "Stripe connectivity" with a status of "Passed".

 

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