Wise POS E Payment Terminal: Factory Reset

This article will walk you through the process of performing a factory reset.

Notes

• A Factory Reset will
  • Restore factory default settings
  • Reset the software to the original version, followed by downloading and installing all updates.  
  • Remove your network settings
  • Take a minimum of 12 to 15 minutes.
• A Factory Reset will not unpair your terminal from the register
• If the terminal is unpaired from your LSX POS account prior to performing the Factory Reset, the terminal will 
  • Perform the Factory Reset
  • Display a "Pass Phrase" which is your pairing code
  • Once paired with a register, perform updates
• Your internet speed will determine the actual amount of time the Factory Rest takes to complete
• There are two methods of performing a Factory Reset
  • Two button method
  • Advanced Settings method

Prerequisites

• Terminal must be powered on
• Terminal's battery must be charged to at least 20%

Two Button Method

From the idle screen

Press and hold the blue outlined buttons, one on each side, for approximately 15 seconds.

A Warning window will appear, "Warning, Are you sure you want to factory reset?"

Touch "YES" to start the factory reset process.

The terminal will power off and start the factory reset process

As the terminal restarts, it will prompt to choose a language

Touch English, or your preferred language

If the terminal is connecting via WiFi, click here to review the Connecting to a wireless network, then Install Updates and Finish

Hardwired Connection

If the terminal is in its dock and connected to a hard wired network, touch Continue with Ethernet

Touch Connect

The application will connect to the servers to perform the updates

Go to Install Updates and Finish

Install and Finish Updates

After the updates have installed, the idle screen (Lightspeed Logo) will display and the factory reset is complete.

Advanced Settings Method

This method is similar for both a wired connection and a wireless connection.  The difference is when the terminal is reconnected to the network.

From the Advanced Settings Menu

Touch Factory Reset

Touch Reset device

Confirm factory reset by touching OK

The terminal will now reset and proceed thru a number of screens.  You will be prompted to select a language.

Please contact iPOS Support with any questions

helpdesk@individualpos.com

(570) 906-8598 Option 3

Updated June10, 2026