Wise POS E v1 & v2 Payment Terminal: Access Diagnostics

This article reviews how to access the Diagnostics Menu.

The Diagnostics Menu provides the following important connectivity information.

• Device Serial Number
• Software version(s)
  • Factory Reset Target version
  • Updater version
  • Firmware version
• IP Address
  • Ethernet
  • WiFi
• MAC Address
  • Ethernet
  • WiFi
• DNS Servers
  • Ethernet
  • WiFi
• WiFi SSID
• WiFi Frequency
• WiFi signal strength
• Battery
  • Health
  • Voltage
  • Capacity
• and other information

Prerequisites

How to access the Settings Menu

Accessing Diagnostics

In the Settings Menu

In Admin options, touch "Advanced"

In Advanced, touch "Diagnostics"

There are multiple pages of information you can review simply by scrolling from the bottom of the screen to the top.

Updated June 12, 2026