Wise POS E Payment Terminal: Connectivity Testing

This article will walk you through multiple options for testing connectivity of your Wise POS E Payment Terminal.

• Wise POS E Payment Terminal: Pinging from your POS PC
• Wise POS E Payment Terminal: Perform a Communication Test From LSR
• Wise POS E Payment Terminal: Perform a Communication Test From LSX
• Wise POS E Payment Terminal: Steps to Take if Communication Tests Fail
  • Wise POS E Payment Terminal: Power Cycling
  • Wise POS E Payment Terminal: Performing a Factory Reset

Ping the Payment Terminal from a Windows POS Station

Note the IP Address of the Payment Terminal.  You can find the IP Address in the Diagnostic Menu.

On your PCs Task Bar, click in the Search window

Type cmd

Press Enter

In the Command Prompt window, type ping x.x.x.x (where "x.x.x.x" is the IP Address of the Wise POS E Payment Terminal).  Review this article to find the IP address of the Wise POS E Payment Terminal.

 Press Enter

A successful communication with the Payment Terminal looks like the following image

An unsuccessful communication with the Payment Terminal looks like the following image

Testing communication from LSR to a Wise POS E Payment Terminal

Sign in to your LSR account as an employee with permission to access Settings

In the left menu, select Settings

3. In the Settings window, in the Sales section, click Payment Processing

In the Payment Processing window, locate the Wise POS E Payment Terminal in question, click Test connection

A Successful communication test produces this window

An unsuccessful communication test produces this window

Testing Communication from LSX to a Wise POS E Payment Terminal

Log in to your LSX account with a user that has permission to access Settings 

Select the register that the payment terminal is paired with.

From the Menu on the left, click "Sell".

Add any item to the sale

A successful communication could reflect the payment terminal working as a customer display

Otherwise, select Pay (or the fast Credit button to the left of Pay)

If you selected Pay, select Lightspeed Payments

Successful communications will result in the payment terminal prompting for payment

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If the communication test with the Wise POS E pin pad terminal is not successful, the terminal will not activate and you will receive the below notification.

If communication tests with the Payment Terminal fail